Information Services

Information Services

John Gauger
Chief Information Officer
Vice President of Analytics

IT HelpDesk

The IT HelpDesk assists students with a variety of computer issues free of charge by phone, remote assistance, online chat, or walk –in service. HelpDesk hours and other resources such as the Liberty University Knowledge Base (HelpDesk DIY) are published online at The HelpDesk is located at Green Hall Room 1539 and DeMoss Hall 2414. To contact by phone, call (866) 447-2869; To contact by chat, visit

Residential Students

On-Campus Wireless Internet

Information Technology has implemented a campus-wide wireless network. This network allows students to access the internet and other network resources while in range of one of our many wireless access points.

Computer Labs

Computer labs are available for students, faculty, and staff to use in various locations including DeMoss Hall, Green Hall, the School of Music, and the Jerry Falwell Library. Over 1200 computers, including Macs and Windows-based computers are available.

Online Learning Platform

Liberty provides students with an online learning platform. The online learning platform serves a variety of purposes, allowing professors to make announcements, post assignments, and interact with students. Students use the online learning platform to submit coursework, complete online tests, and interact with their classmates.

Administrative Software Application

Liberty uses an application called Banner to house all Liberty user account information. Banner is accessible to Liberty staff, faculty, alumni, and students and is used to manage account information such as Financial Aid, Student Accounts, etc. Students access Banner (ASIST) from the main Liberty website to register for courses, complete financial check-in, view academic records, and update personal information.

Technology Education Center

The Technology Education Center (TEC) provides IT-related certification testing for fields of expertise including Cisco®, Microsoft®, Oracle®, Kryterion and more. For more information on Training or Certification Testing, visit or contact by phone (434) 592-7820.

IT Marketplace

The IT Marketplace, Liberty’s Campus Technology Store, provides students, alumni, faculty, and staff with a variety of hardware and software options at discounted prices. Please check out our campus store location in DeMoss Hall 2414 or online at

Mobile Applications

Liberty Today is a free application that keeps users connected to activities occurring online or around campus with modules for Blackboard, Flames Cash, Degree Completion Plan, Campus Maps, lab computer/laundry availability, and more. It also provides access to numerous Liberty focused media releases including Liberty News, Liberty TV Channel, Liberty Journal, Journey FM Radio, and others. It is currently available for Android and Apple devices.

Additional information, including how to download Liberty mobile applications, can be found at

myLU Portal

The myLU portal is a customizable website that allows students to access a wide variety of Liberty information. It features widgets (small software programs) that display a specific piece of information such as Blackboard, Flames Cash, Liberty news, class schedule, Liberty announcements, financial aid information, and more. The portal can be located at

Network Printing

Multiple network print stations are provided for students at  in a variety of locations on campus. A printer account is provided to every student and print costs are charged to their student account. Network printing is available from Liberty University computers as well as student-owned personal computers.

Online Web Presence

Liberty provides an official webpage that can be used to access all Liberty information and major services such as Webmail, Banner (ASIST), Blackboard, Official Announcements, University Calendar, and Financial Aid. Liberty’s official webpage can be viewed at

Office 365

Office 365 is a subscription-based version of the Microsoft Office suite as well as a series of productivity applications that are provided to all current student, staff and faculty members. Office 365 is accessible through the web version or can be installed on up to 15 devices (5 computers, 5 mobile devices & 5 tablets) through

IT Products & Services Hub

The Products and Services hub is a comprehensive online catalogue of the technology products and services that Liberty provides – all in one convenient location. The hub is housed on two webpages, one specifically designed for students, and the other specifically for faculty/staff. The hub can be accessed at

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